Terms & Conditions
Welcome to www.ohaansz.com (“Site”). The owner and operator of the Site is ohaansz.com E Commerce Owned By OHAANSZ Life Trading LLC, a limited liability company registered in the United Arab Emirates (“UAE”) under license number 1906612.01, with its office located at Sharjah SHAMS Free zone, Building 1, Sharjah in the UAE (“we”, “our” or “us”).
About our site
The Site is an e-commerce platform that allows enterprise users to offer and sell products, and individuals and enterprise entities to buy products.
We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and we will not be liable to you for exercising this discretion.
Eligibility and registration Requirements
You are eligible to register as a buyer or seller and benefit from the Services if you meet the following eligibility criteria:
You are above the legal age for purchasing products in your country of residence; and
You are able to provide an address in the UAE, India & Globally for delivery of products.
You are a legal entity duly registered in your jurisdiction;
You have a current trade license;
You provide proof of authorization for the individual who will be registering and using the Site;
You provide identification for the authorized person;
You can provide supporting bank details; and
You acknowledge and agree that for certain product categories, additional requirements might be applicable.
In order to register to the Site, you will need to provide us with certain information. Your registration to the Site may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.
1. When using or accessing the Services, you agree that you are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password; agree to immediately notify us of any unauthorized use of your password or account or any other breach of security; will provide true, accurate, current and complete information about yourself and your use of the Services as required by us; will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.
2. When using or accessing the Services, you agree that you will not:post, list or upload content or items in inappropriate or prohibited categories or areas on our Site, including content or items that may be considered culturally or religiously offensive in any way; content or items which may not be considered to be in compliance with general local law, Islamic law, rules, morals, values, ethics and traditions; content or items that may threaten national security; content or items which may constitute or be considered to promote gambling; securities, including shares, bonds, debentures, or any other financial instruments or assets of any description; living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural; weapons of any description; liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description and medicines; items that to your knowledge are defective, fake, damaged, false or misleading or that may through normal use harm another Site user’s interest or health; non-transferable vouchers; and chemicals.
post items you do not have a right to link to or include; post counterfeit or stolen items; breach or circumvent any laws, third party rights or our systems, policies or determinations of your account status; use our Services if you no longer fulfill the eligibility criteria or are not able to form legally binding contracts, or are temporarily or indefinitely suspended from using our Services; fail to pay for items purchased by you, unless you have a valid reason as set out in any of our policies; fail to deliver items sold by you (if applicable), unless you have a valid reason as set out in any of our policies; use contact information provided to you during the course of a transaction on the Site to solicit additional sales offline or on another website; manipulate the price of any item; interfere with any other user’s listings; take any action that may undermine the Site’s feedback and ratings systems; post false, inaccurate, misleading, deceptive, defamatory or similar content; transfer your account to another party without our prior written consent; distribute or post spam, unsolicited or bulk electronic communications or similar; distribute viruses or any other technologies that may harm our Services or the interests or property of other users;
the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights" ) that belong to or are licensed to us; or
Any Intellectual Property Rights that belong to third parties;
Harvest or otherwise collect information about users without their consent
Circumvent any technical measures we use to provide the Services.
Intellectual property rights
All content included on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the Site and the Services, including, without limitation, all Intellectual Property Rights therein; and
all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.
You agree that you have no right to use any of our trademarks without our prior written consent.
Warranties, representations & undertakings
You warrant, represent and undertake that:
You shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
Any laws, rules, regulations or governmental guidelines to which you are subject to; or
Any other agreements to which you are a party to or to which you are otherwise bound by;
Any content you submit as part of your use of the Services and any products that you list do not violate the rights of any third party anywhere in the world including, without limitation, any Intellectual Property Rights (whether registered or not).
Subject to clause 5.1, the Services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, as a buyer, you agree that we are not responsible for examining or warranting the listings or content provided by us or third parties through the Services, and that you will not attempt to hold us liable for any inaccuracies or defects in any of the listings. As a seller, it is your responsibility to review the content of your listings for accuracy and you will not attempt to hold our catalogue/content providers or us responsible for inaccuracies.
Liability & indemnities
2. For fraud, including fraudulent misrepresentation, perpetrated by that party;
3. For death or personal injury caused by the negligence of that party; or
4. For any other liability that cannot be limited or excluded under applicable law.
6. In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
a. 1.the content or other information you provide when using the Services;
b. 2.your use of or your inability to use our Services;
c. 3.pricing, shipping, format or other guidance provided by us;
d. 4.delays or disruptions in our Services;
e. 5.viruses or other malicious software obtained by accessing or linking to our Services;
f. 6.bugs, errors or inaccuracies of any kind in our Services;
g. 7.damage to your hardware device from the use of products sold on the Site or our Services;
h. 8.the content, actions or inactions of third parties using our Services;
i. 9.a suspension or other action taken by us with respect to your use of the Services;
j. 10.the duration or manner in which your listings appear in search results; or
a. The price the item sold for on our Site and its original shipping costs; and
b. The amount of fees in dispute not to exceed the total fees that you paid to us in the twelve (12) months prior to the action giving rise to the liability; or
c. AED 300.
8. You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to:
a. 1.Any claims or demands made by any third party due to or arising out of your use of the Services;
c. 3.your violation of any applicable laws, including, without limitation, data protection or anti-spam laws; or
d. 4.the manner in which you use our Services, including, without limitation, that the content you post, the items you list or your trademarks infringe the Intellectual Property Rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Site users).
Language Translation Disclaimer
Translations on Ohaansz.com website are prepared by third party translators (Google). While reasonable efforts are made to provide accurate translations, some portions may be incorrect. Some descriptions, and other items cannot be translated including but not limited to graphic features, and photos. In addition, some applications and/or services may not work as expected when translated due to language restrictions. No liability is assumed by Ohaansz.com for any errors, omissions, or ambiguities in the translations provided on this website. Any person or entity that relies on translated content does so at their own risk. Ohaansz.com shall not be liable for any losses caused by reliance on the accuracy or reliability of translated information. If you would like to report a translation error or inaccuracy, we encourage you to please contact us.
Suspension, Termination & Cancellation
Without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or withdraw a user’s access to the Services, cancel any product(s) order and/or remove hosted content submitted by you at our sole discretion. For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded.
OHAANSZ AFFILIATES & ADDITIONAL FUNCTIONS
OHAANSZ E Commerce Owned by OHAANSZ Life Trading Company LLC and/or its affiliates ("OHAANSZ’s Affiliates") provide website features and other products and services to you when you use or sign-up as a buyer and/or seller on the Site. “Affiliate” means, with respect to a particular person, any entity that directly or indirectly controls, is controlled by, or is under common control with such person.
To enhance your experience across the Site and with OHAANSZ’s Affiliates, you hereby agree that we may set-up additional services, functions and/or accounts on your behalf, by using the information you provide to us on the Site.
Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disruptions, blackouts, embargoes).
Communications. You may contact us through email, social media or live chat on the Site, or by calling our call center on +971581694333(UAE) or +9197446655009 (IND).
Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.
You agree to and are solely responsible for the following:
• Providing accurate information required for using the OHAANSZ Website and OHAANSZ Services, including, without limitation, information related to your account and orders.
• Not posting or transmitting to the OHAANSZ Website any material which is: threatening, in breach of confidence, private, violates or infringes the copyrights, patents, trademarks or other proprietary rights of any person, infringes on the rights of a third party, can potentially cause technical damage to the OHAANSZ Website.
OHAANSZ reserves the right to remove any information which we believe is unlawful or inappropriate, violates the T&Cs stated or could potentially result in liability to OHAANSZ.
You may sign up for the OHAANSZ Website with an email address. OHAANSZ will assign your account identification and a password to enable you to access to the OHAANSZ Website and receive the OHAANSZ Services. Each time you login, you will be deemed an authorized user of the OHAANSZ Website in a manner consistent with the T&Cs. You are solely responsible for protecting the confidentiality of the password you have provided to the OHAANSZ Website and identification information assigned to you. You will notify us immediately of any unauthorized or misuse of your account.
When you use any OHAANSZ Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages at this OHAANSZ Website or through the other OHAANSZ Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All product prices and other fees charged by OHAANSZ shall be exclusive of any import taxes and duties (including any applicable duties, added-valued taxes, sales taxes). As an importer, you agree and shall be under obligation to pay the import taxes and duties required by the destination country’s customs. If the failure to pay the import taxes and duties, OHAANSZ would not guarantee the successful delivery to your destination address.
Termination of Use
OHAANSZ reserves the right to terminate your account and your use of the OHAAANSZ Website and all of the offered OHAANSZ Services when the T&Cs are breached by you for any reason what so ever. You are personally liable for any orders that you place with us or charges that you incur prior to the termination of use. OHAANSZ reserves the right to change or discontinue all or any aspects of the OHAANSZ Website at any time without prior notice.
Pricing Errors and Product Information
The OHAANSZ Website displays prices and availability of products and services which are subject to change without notice. We will make every effort to ensure errors will be corrected where discovered. OHAANSZ reserves the right, at any time, to revoke any stated offers and to correct any errors or omissions after an order has been placed with us. OHAANSZ will attempt to display product information (details and images shown) on this OHAANSZ Website as accurately as possible.
Validating Your Order
After you place an order with us, this OHAANSZ Website will perform a validity check. OHHANSZ reserves the right to reject or cancel any order you place with us, and/or to limit quantities on any order, without giving any reason. These restrictions may include orders placed using the same OHAANSZ account, the same credit card or orders that use the same billing or shipping address. If we reject your order, our Customer Service Team will attempt to notify you using the email address provided with your account.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The OHAANSZ Website reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Once the payment has been made within 48 hours (Except for Clothing）after your order is placed, we will confirm your order and begin the order dispatch process.
Credit Card Payment
In order to ensure there is adequate operational support in respect of dispute management, refunds, cancellations, returns and customer support, the following OHAANSZ entities shall be the responsible contracting parties under this Terms and Conditions:
Using Coupons and Coupon Codes
Coupons or Coupon Codes can be used at the time the order is placed. Your use of the Coupons or Coupon Codes shall be subject to these terms and conditions, any relevant activity rules, and any other applicable terms and conditions. If you request to cancel your order or return items, and such request is approved by us, the payment you have made for the order will be refunded in accordance with our Return Policy.
The products delivered to the recipient will be generally as per the description of the article and as per the picture chosen by the customer. Ohaansz reserves the right to add, delete, alter or modify these terms and conditions at any time. The Customer is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of Ohaansz.
By placing an order the customers are authorizing the company to process the order and have the same delivered to the given address.
All payments will have to be made online at the time of placing the order either by use of Credit Card, Debit card and online bank transfer. All orders will be dispatched only after receipt of funds in our account. We are not responsible for any fraudulent/ misuse of the credit card /debit card / online transfer by the customer. No refunds will be made for orders placed and confirmed with us.
Any noticed damages / complaints should be reported back to us within 48 hrs. of receiving the product, to render eligible for replacements. To report please go on the contact us page of this website and send us the necessary details. The normal delivery time of the products ordered, based on location in UAE is between 2 – 7 working days after receipt of funds in our bank account.
For the items delivered by courier / speed post / registered post, their respective policies apply.
The customer is bound to the above terms and conditions once places the order. The customer should read the above terms and place the order only if they are acceptable by them.
The website Owner/Admin makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Prohibition on Restricted Items
Banned items include pornographic material, non-Islamic religious pamphlets for missionary activities, fireworks, ivory, weapons & ammunition, chemical and organic fertilizers, laser pens, radar jammers/other unauthorized communication devices, endangered animal species, and any objects, sculptures, paintings, books or magazines which do not adhere to the religious and moral values of the UAE, according to Dubai.ae.
Introducing pornographic materials in the form of magazines, books, soft copies (in your mobile phone, iPad or laptop) into the United Arab Emirates are illegal. However, magazines, books, pamphlets, videos you are carrying may be subject to scrutiny and may be censored. Importing pork products is not legal in the UAE.
There is no tolerance for drug trafficking or drug-related offences. There is a harsh penalty for smuggling, trafficking and possessing drugs. Punishment for drug trafficking can be the death penalty and possessing drugs can lead to a minimum 4-year jail, even if possession is the smallest amount of drug which is illegal in the UAE. The UAE authorities count the existence of narcotics in your blood as the possession.
There are particular items that are banned from/to importing/exporting.
All kinds of Narcotic drugs (Hashish, Cocaine, Heroin, Poppy Seeds, Hallucination Pills, etc..).
Goods intended to be imported from boycotted countries.
Goods from Israeli origin or bearing Israeli trademarks or logos
Crude Ivory and Rhinoceros horn.
Gambling tools and machineries.
Three layers fishing nets.
Original engravings, prints, lithographs, sculpture and statues in any material.
Used, reconditioned and inlaid tires.
Radiation polluted substances.
Printed publications, oil paintings, photographs, pictures, cards, books, magazines, stony sculptures and mannequins which contradict Islamic teachings, decencies, or deliberately implying immorality or turmoil.
Any other goods, the importation of which is prohibited under the authority of U.A.E. customs laws or any other laws in the country.
Forged and duplicate currency.
Cooked and home-made foods.
There are chemicals or drugs that are banned in the UAE, therefore it’s necessary to make sure that the medicines you’re carrying do not contain a prohibited ingredient.
If you’re carrying bakery products, be careful about poppy seeds. Bakery products might contain poppy seeds. Banned items are also naswar, gutkha, betel leaf or nuts, qat leaf.
Dangerous Goods Restrictions
Dangerous goods are materials or items with hazardous properties which, if not properly controlled present a potential hazard to human health and safety, infrastructure and/or their means of transport.
The International Civil Aviation Organization's (ICAO) Technical Instructions are an internationally agreed set of provisions governing the requirements for transporting dangerous goods by air.
The International Air Transport Association (IATA) publishes the Dangerous Goods Regulations in accordance with the ICAO technical instructions. Dangerous goods, often recognized as hazardous materials, may be pure chemicals, mixtures of substances, manufactured products or articles which can pose a risk to people, animals or the environment if not properly handled in use or in transport.
The UN Model Regulations use a classification system in which each dangerous substance or article is assigned to a CLASS, depending on the nature of the danger it presents. There are 9 Classes, some of which are subdivided. Click on the class to read more:
· Flammable Liquid
· Flammable Solid
· Oxidizing Substances
· Toxic & Infectious Substances
· Radioactive Material
· Miscellaneous Dangerous Goods
The following items are prohibited and must not be included in your removals to Dubai or other emirates.
Firearms, weapons and ammunition (real or ornamental)
Military uniform or equipment
Narcotics of all kinds including poppy seeds, flowers & leaves
Banned drugs and medicines
Transmitters, radios or communication equipment
Any items made out of ivory or related to endangered animals
All items manufactured by Israeli blacklist and of Israeli origin
Erotic statues/figurines, idols, made of any metal/clay/glass etc defined as offensive to Islamic teachings and principles
Pornographic, political and religious material which may be deemed offensive
Ohaansz currently has distributors /Vendors appointed in the following locations:
2. Middle East
5. North America
6. South America
10. United Kingdom
Ohaansz believes in long term growth with our distributors to deliver the very best organic products on the market. Because of this we carefully consider each company that is interested in becoming a distributor, for a prospective long-term business relationship that is of mutual benefit. If you are interested in becoming a sub-distributor or retailer in any of the above locations or in a location not included in the list above, please see below for how to best contact us.
We are currently handling distribution of our selected products throughout UAE.
Must be a registered business
Must sell our products only within the location you are applying for
Must already distribute food products (preferably either baby food or organic food)
Start-up order must meet minimum order requirements
Must supply monthly forecasting for the future 6 months
Prepayment of invoices in required
If you are interested in becoming an Ohaansz Stockiest, please send an email to the relevant Distributor from the list below. If your country does not appear in our list, please email your enquiry to [email protected]
We may ask for a little more information, including photos of your establishment. We aim to come back on all applications within two weeks