Return & Refunds
General Conditions for Returns and Refunds
Ohaansz shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case both attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.
If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval. The item(s) should be in its original and including unopened seal, along with the corresponding original order confirmation, delivery note, accessories and free gifts.
Items shipped from Ohaansz.com local sellers can be returned within 15 days of receipt and within 30 days of shipment for international shipping in most cases. Some products have different policies or requirements associated with them; this you have to check the sellers return policy.
Items can take up to one week for them to reach us once you return it. Once the item reaches our fulfilment centre, allow for up to three business days for us to receive and process your return. After the return is processed it may take 7 to 14 business days or even more for the refund to show up on your bank statement.
Global store items can only be refunded (if they meet the requirements) and not exchanged or replaced.
For returned items the product must be returned with the original packaging, sealed, and unopened. If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
NON-Return and NON-Refund Items
1. Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
2. Baby products eligible for return must be returned with the original packaging, sealed, and unopened.
All Grocery items are non-returnable.
Returns Pick-Up Charges
The pick-up charge for a returning product shall be 15AED unless the product reason for return is defective, damaged or not as advertised then it shall be returned for free.