Privacy Policy
Welcome to OHAANSZ
This
Privacy Policy sets out the basis on which any personal data, including but not
limited to payment details and other information we collect from you or other
sources or that you provide to us ("Information") will be handled by
us in connection with your access and use of www.ohaansz.com and/or the
OHAANSZ mobile application (collectively, the "Platform"), services
and applications (collectively, the "Services"). We understand the
importance you place on the Information, and we are committed to protecting and
respecting your privacy. Please read the following carefully to understand our
practices regarding your Information. By using our Services, you agree to the
handling of your Information in accordance with this Privacy Policy.
References
in this Privacy Policy to "we", "our" or "us" (or
similar) are references to OHAANSZ E Commerce Owned By OHAANSZ Trading
LLC Sharjah UAE Holdings a partnership Company LLC. References to
"user" or "you" (or similar) are references to you as an
individual or legal entity as the case may be.
WHAT
INFORMATION WE MAY COLLECT FROM YOU
We may
collect and process the following Information about you:
Information that you provide by filling in
forms on our Platform, including information
provided at the time
of registering to use our Platform and other co- registrations (e.g. social
media logins), subscribing to our Services, posting material or requesting
further services;
The Information you provide when you enter a
competition or promotion via our Platform, provide reviews, testimonials or
feedback on our Platform;
Information you provide us, or that we may
collect from you, when you report a problem with our Platform;
A record of correspondence if you contact us;
General, aggregated, demographic and
non-personal Information;
If you download or use our mobile application,
we may have access to details about your location and your mobile device,
including a unique identifier for your device;
Details of transactions you carry out through
our Platform and of the fulfilment of your orders;
Details about your computer, including but not
limited to your IP address, operating system and browser type, as well as
information about your general internet usage (e.g. by using technology that
stores information on or gains access to your device, such as cookies, tracking
pixels, web beacons, etc., (together, "Cookies"));
Your email address from a third party if you indicate that
you have consented to that third party sharing your Information with us; and
Any other Information we consider necessary to enhance your
experience on the Platform.
HOW WE WILL USE YOUR INFORMATION
We may use Information held about you in the following
ways:
- To provide you with information, products or services
that you request from us or which we feel may interest you, where you have
consented to be contacted for such purposes
- To provide you with location-based services, such as
advertising, search results and other personalized content
- To carry out our obligations arising from any
contracts entered into between you and another entity using our Platform
or between you and us
- To improve our Services and to deliver a better and
more personalized service to you
- To ensure that content from our Platform is presented
in the most effective manner for you and the device you use to access our
Platform
- To notify you about changes to our Services
- For any other reason which we deem necessary to
enhance your experience of the Platform
- To administer and manage our incentives programs and
fulfill your requests for incentives, and/or to allow you to participate
in sweepstakes and to notify you if you are a sweepstakes winner.
TO
WHOM WE MAY DISCLOSE YOUR INFORMATION
Information
about our customers is an important part of our business. We share your
Information only as described below and with businesses that follow practices
at least as protective as those described in this Privacy Policy:
Other Businesses. To offer you our Services, we may engage
with businesses who are affiliates of us and/or non-affiliated service
providers (e.g. logistics businesses used to deliver products to you, marketing
companies, payments processers to process online transactions, etc.). We may
involve other businesses in your transactions, who may store your Information
in a digital wallet to make your use of our Services more efficient.
You understand that it is important that such businesses have
access to the relevant Information to perform their functions. We will ensure
that these businesses do not use your Information for other purposes. We may
also receive Information from these business (e.g. updated delivery and address
information), which we may use (e.g. to correct our records and deliver your
next purchase). By using our Platform, you hereby freely and specifically
consent to the transfer, storage, use, and disclosure of your Information among
businesses who are affiliates of us and/or non-affiliated service providers,
wherever located. These businesses shall be contractually bound to respect the
confidentiality of your Information.
Marketing and Promotional Offers. We may also use your
Information to provide you with information about goods and services which may
be of interest to you and enhance your Platform experience, service messages,
new features, enhancements, special offers and events of interest. We may
contact you via various channels, including without limitation emails, push
notifications, web notifications, post, telephone, in-app messages and news
feed cards.
We may permit third parties to use your Information. For
example, we may provide advertisers Information to help them reach the kind of
audience they want to target and to enable us to comply with our commitments to
our advertisers (e.g. by displaying their advertisements to a target audience).
Additionally, you may be asked to provide additional
Information to participate in some of our market research activities, including
competitions and promotions. For example, if you win a competition, you may be
asked to provide further personal data to establish your eligibility and
provide you with the prize. This Information may be collected by us or our
co-sponsors or vendors for the promotion. Note that you should review such
third parties’ privacy policies to see how they may use any information that
they collect.
Business Transfers. In the event that we or substantially all
of our assets are acquired, customer information will be one of the transferred
assets.
Protection of Our Platform and Others. We release account and
other Information when we believe such a release is appropriate to comply with
the law and law enforcement investigations and to protect the rights, property
or safety of our users or others. This includes exchanging information with other
companies and organizations for various reasons, such as fraud protection and
credit risk reduction.
Note that our Platform may, from time to time, contain links
to and from the websites of our partner networks, advertisers and affiliates.
If you follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any responsibility or
liability for these policies. Please check these policies before you submit any
personal data or other information to these websites.
CHOICE /
OPT- OUT
Www.Ohaansz.Com provides
all users with the opportunity to opt-out of receiving non-essential
(promotional, marketing-related) communications from us on behalf of our partners,
and from us in general, after setting up an account. If you want to remove your
contact information from all limeroad.com lists and newsletters, please
visit Www.Ohaansz.Com/Unsubscribe
ADVERTISEMENTS
ON OHAANSZ.COM
We use
third-party advertising companies to serve ads when you visit our website.
These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in
order to provide advertisements about goods and services of interest to you.
REPORTING
– PIP PROGRAM
Who can
report to us?
You may
report to us if you are the owner/valid licensee of an Intellectual Property in
any content available/uploaded on the Website without your consent, or you
believe that your content has been copied/misused in any way that constitutes
infringement of your Intellectual Property rights. In case you are not the
owner of the Intellectual Property, you can still help by getting in touch with
relevant owner and encourage them to contract us.
How to
report?
You (the
owner/licensee of Intellectual Property or any authorize representative of
owner/licensee of Intellectual Property) are required to email us at
[email protected], a Notice of Infringement form specifying the allegedly
infringing listings on our Website along with following details:
· Your personal
details:
· Name
· Constitution i.e.
Individual/Company/LLP
· Registration
number (if any)
· Residential/Registered
Address
· Name and
designation of authorized representative (applicable for persons other than an
individual) along with certified true copy of document evidencing the authority
· Contact Details
i.e. email id, phone/fax number
· Link of the
product appearing on the Website which infringes your Intellectual Property
rights;
· Details of the
product which infringes your Intellectual Property rights;
· Details of your
Intellectual Property rights existing as on date in India along with
registration/application details, if any; and
· Reasons for
comprehending that the products in question violate your Intellectual Property
rights and the basis of your decision such as test purchases, laboratory
reports or such similar documentary proof.
· Actions that
OHAANSZ will take on receipt of a Notice of Infringement
If
OHAANSZ is satisfied with the veracity and genuineness of a duly filled and
complete Notice of Infringement, OHAANSZ shall: Immediately delist the
infringing products from the Website;
Bar the
relevant vendor/merchant/advertiser from accessing and transacting over the
Website including listing of their products;
Provide
all details of the relevant vendor/merchant/advertiser of the infringing
products to the person submitting the Notice of Infringement; and Provide, in
its sole discretion, all reasonable cooperation and assistance to the person
submitting the Notice of Infringement in taking appropriate action against the relevant
vendor/merchant/advertiser.
Consequences
of incomplete/frivolous reporting
If the
Notice of Infringement is incomplete in any manner or OHAANSZ is of the
opinion, in its sole discretion, that the Notice of Infringement is frivolous
and/or fake, OHAANSZ may not take any actions as stated above and may report to
the concerned vendor/merchant.
If you
believe that a report made against you is frivolous, you may intimate us about
the same along with documentary proof thereof (“Withdrawal Claim”). However,
OHAANSZ will re-list your products on the Website only if it is satisfied, in
its sole discretion, of the genuineness of your Withdrawal Claim. OHAANSZ may
require you to provide such information or documents, as it may deem fit for
the purpose (including without limitation a final order of a court of competent
jurisdiction, a withdrawal of claim letter of the person who alleged
infringement against you etc.)
You
acknowledge that OHAANSZ will exercise its discretion based on the documents
and information provided by you and shall not independently verify the
genuineness of you claim. Accordingly, OHAANSZ shall not be held liable in any
manner for any act/omission, so far as OHAANSZ exercises reasonable and
due diligence with respect to any Notice of Infringement and/or a Withdrawal
Claim. You acknowledge that OHAANSZ shall not be liable for not taking any
action, if the Notice of Infringement is incomplete and/or adequate information
is not provided with a Withdrawal Claim.
OHAANSZ’s
Limitation of Liability
PIP
Program has been launched by OHAANSZ to merely facilitate and assist people and
organizations to protect their Intellectual Property rights. As mentioned
above, OHAANSZ is a mere technology and infrastructure service provider.
OHAANSZ provides merely platform to buyers and sellers to conclude their
transactions online. OHAANSZ neither guarantees protection nor is responsible
for infringement of Intellectual Property rights of any person. We are
providing Www.Ohaansz.Com as
is without any express or implied warranties including, but not limited to,
implied warranties of merchantability, fitness for a particular purpose, and
non-infringement. OHAANSZ is not responsible for the actions, content,
information, or data of third parties and you release us, our shareholders,
directors, officers, employees, and agents from any direct and/or indirect
claims and damages, known and/or unknown, arising out of or in any way
connected with any claim you have against any such third parties.
HOW
WE STORE YOUR INFORMATION
The
Information that we collect from you may be transferred to, and stored at, a
destination outside of the UAE. It may also be processed by staff operating
outside the UAE who work for us or for one of our suppliers. Such staff may be
engaged in, among other things, the fulfilment of your order, the processing of
your payment details and the provision of support services. We will store your
Information for as long as necessary to fulfil the purposes indicated in this
Privacy Policy or as otherwise permitted or required by law. Your Information
may be transferred, stored, processed and used by our affiliated companies and/or
non-affiliated service providers in one or more countries outside your
originating country. Your payment details may be transferred to and stored with
our affiliated companies in order to, among other things, process your payment
details and provide support services to you.
WHAT
SECURITY MEASURES WE APPLY
We
maintain commercially reasonable technical, administrative, and physical
safeguards to ensure your Information is treated securely and in accordance
with this Privacy Policy, and to protect against unauthorized access or
alteration to, disclosure, or destruction of your Information. We may, for
example, use encryption technology to secure your Information during
transmission to our Platform as well as external firewall and on-host firewall
technology to prevent network level attacks. Only those authorized employees,
contractors, and agents who need to know your Information in connection with
the performance of their services are allowed to access this Information.
It is
important for you to protect yourself against unauthorized access to your
password and to your devices used to access our Services. You are responsible
for keeping your password confidential. For example, ensure that you sign off
when you have finished using a shared device.
Unfortunately,
the transmission of information via the internet is not completely secure.
Although we will do our best to protect your Information, we cannot guarantee
the security of your Information transmitted to our Platform and any
transmission is at your own risk.
HOW
CAN YOU ACCESS AND AMEND YOUR INFORMATION?
You are
able to access a broad range of information about your account and your
interactions with the Platform for the purpose of viewing and, in certain
cases, updating your Information.
Examples
of information you can access easily at the Platform include:
a.
Up-to-date information regarding recent orders;
b.
Personally identifiable information (including name, e-mail, password,
communications and personalized advertising preferences);
c.
Payment settings (including credit card information); and
d. Email
Notification settings.
You can
opt-out of receiving future marketing communications from us at any time by
adjusting your customer communication preferences, through the unsubscribe link
within the email communication. For marketing via your mobile application, you
will need to adjust your notifications settings in the general section of your
mobile.
Also, our
system will place cookies when you log on to our Platform and this is to ensure
you have an enjoyable user experience and are able to utilize all aspects of
the Platform. You may disable Cookies by changing the settings on your browser.
If you disable Cookies, it will affect how our Platform works and you may not
be able to access or use certain areas of our Platform or full functionality.
For example, performance cookies collect information about how you use the
Site, for instance, which pages you visit most often, which allows us to
provide you with targeted and relevant choices that enhance your Site
experience.
We may
retain a copy of your Information for compliance reasons. When you update
Information, we may retain a copy of the prior version for our records.
WHAT
IF WE CHANGE OUR PRIVACY POLICY?
Our
business changes constantly, and our Privacy Policy may therefore also need to
change. We will post the current version of this Privacy Policy on the Platform
and each such change will be effective upon posting on the Platform or upon the
date designated by us as the "effective date".
We may e-mail
periodic reminders of our notices and conditions, but you should check our
Platform frequently to see recent changes.
It is
your obligation to regularly check the Privacy Policy. Your continued use of
the Platform following any such change constitutes your agreement to this
Privacy Policy as so modified.
HOW
YOU CAN CONTACT US
If
you have any concerns about your Information on the Platform, please contact us
at [email protected] with a thorough description, and we will try to resolve
it.